FAQ

Read Our Most Commonly Asked Questions

The operation is mechanical. Disinfectant gel is released from the top of the Station when the foot pedal is pressed.

Touch Free Seiso X: 5 litres – 5L can accommodate 1,250 - 2,500 people (2-4mL /person)

Touch Free Swan: 5 litres – can also accommodate up to 2,500 people/uses

Touch Free Seiso: 1 litre – 1L can serve 250-500 people

Touch Free Seiso Kids: 1 litre - also up to 500 people/uses

Assembly couldn’t be easier.

1. Put the ground plate including the pedal on the ground

2. Take the elevator out of the body

3. Insert the body on the plate making sure to put the pedal in the window

4. Measure the height of the dosing bottle in your possession and adjust the elevator to the required height using the butterfly screws

5. Insert the elevator in the body

6. Insert the dosing bottle

7. Insert the locking card (the dispenser must be slightly under pressure under the locking card)

Touch Free Seiso X: Height 110cm, Length 20cm, Width 17. Base diameter 38cm

Touch Free Swan: Height 110cm, Length 44cm, Width 23cm (at widest point). Base length 55cm, base width 36cm (at widest point).

Touch Free Seiso: Height 110cm, Length 9.4cm, Width: 9.4cm, Base diameter: 37cm.

Touch Free Seiso Kids: 72cm, Length 9.4cm, Width: 9.4cm, Base diameter: 37cm.

Touch Free Seiso X: 14kg

Touch Free Swan: 18.5kg

Touch Free Seiso: 9.6kg

Touch Free Seiso Kids: 8.7kg

The Touch Free Seiso X and Swan stations work with liquid hand disinfectant. Their pump mechanism is not compatible with highly viscous gels. We recommend 80% Alcohol Rinse (a liquid), which you can buy from us or any other supplier.

Seiso and Seiso Kids can use any suitable hand disinfectant gel or liquid and can accommodate a variety of 1L containers. We recommend 70% (or higher) hand alcohol gel or liquid, which you can buy from us or any other supplier.

Yes, hand disinfectant is safe and effective for everyone. Please note that it should not be used on damaged, sensitive or irritated skin. It is important for all of us to practice good hand hygiene, which includes using an alcohol-based hand disinfectant. Children should be supervised when using hand disinfectant. 

Of course. We offer 14 day returns on the Touch Free Sanitisers, although for obvious reasons we won’t accept returns of hand disinfectant gel/liquid if the container has been opened. We will however work with you to rectify any problems.

Please email us at sales@touchfreesanitisers.co.uk with the purchase reference and the reason for returning the item. This will enable us to continually improve our service and our range of products. Re-package the item and post it to: 

Unit A, Harrier Park

Southgate Way

Orton Southgate

Peterborough

PE2 6YQ

The refund of the amount will be arranged as soon as we have received the items you have returned.

  • According to past experience, a refund to a bank account takes up to five working days.
  • If payment was made via PayPal a refund takes up to two working days.
  • A refund to a credit card can take up to ten workdays. We have no influence on these time frames.

We can accept Credit/Debit cards, Paypal and BACS.

If you wish to pay via BACS (bank transfer) please contact us on info@touchfreesanitisers.co.uk with the products you require.

With regards to Credit or Debit cards please note that we don't receive, process, or store card details. Card payments are processed independently by Stripe, a secure online payments platform similar to Worldpay or Sagepay.

Mainland UK Delivery Information

Delivery within mainland UK starts at £4.95, but is free for all orders over £85. We aim to deliver within 48 hours for orders placed before 12pm GMT. Please note, orders are not processed over the weekend or bank holidays, if an order is placed after 12PM (Noon) Thursday it will not be delivered until the following Tuesday.

Non Mainland UK

There is a minimum £9.25 delivery charge for:

The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21.

Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

 

Please note that we don't ship alcohol disinfectant products outside Mainland UK.

We can deliver globally. Delivery times and costs will vary according to region. Please contact us for your quote. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer.

Please note that we don't ship alcohol disinfectant products outside Mainland UK.